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Customer Service for Complaints

For complaints and dispute resolution, please consult using the following contact information.

Premier REIT Advisors Co., Ltd.

Phone +81-3-6630-4611
Operating hours from 9 a.m. to 5 p.m. from Monday through Friday
(excluding Saturdays and Sundays, public holidays and other substitute holidays)

Financial Instruments Mediation Assistance Center (FINMAC)

(The Financial Instruments Mediation Assistance Center is a specified nonprofit organization that handles complaints and mediates disputes under the consignment of The Investment Trust Association, Japan, of which PRA is a member.)

Address 2-1-13, Nihonbashi Kayabacho, Chuo Ward, Tokyo 103-0025
Phone 0120-64-5005 (toll-free) (within Japan)
Operating hours from 9 a.m. to 5 p.m. from Monday through Friday
(excluding Saturdays and Sundays, public holidays and year-end/beginning-of-year holidays)

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